How is delivery accomplished?

After you complete the order process and have sent payment, the order appears in our delivery queue in the order in which it was received. Our delivery team will then confirm the information provided on your payment form. This may include but is not limited to logging into the game to ensure the character name, server, side is correct as well as confirming payment information to reduce fraud and protect our valuable customers. If our delivery team is unable to confirm any of the information, an e-mail will be sent to the contact address provided. You may reply to this e-mail or log onto our live chat to verify the status of your delivery.

How long does delivery take?

If your order is in stock we will deliver as soon as possible though this is dependent on stock levels, order volumes and game server traffic. There occasionally may be a delay with your order. Always come to our 24/7 live help if this happens where we can answer your queries. If no email is in your inbox, feel free to log onto our live chat window and speak with one of our customer service representatives to confirm everything is alright with your order.